Can Uber Drivers See Your Rating
Uber drivers can see a rider's rating before they accept a trip in the Uber Driver app. The rating is displayed as a numerical score, typically on a scale from 1 to 5 stars, and appears alongside the rider's name and profile photo. This visibility helps drivers make informed decisions about which ride requests to accept. Uber does not show the driver the exact number of stars a rider has given other drivers, only the rider's overall rating. For more details on how the rating system works, see the Uber Help Center page on rider ratings here.
The driver-facing rating is calculated from the rider's past trips and is updated continuously. Uber uses this score to help match riders with drivers, and a lower rider rating can lead to longer wait times or fewer trip requests. Drivers cannot see individual comments left by other drivers about a rider, but they can see the aggregated score. The system is designed to promote accountability on both sides of the platform.
What Uber Drivers See When They Get a Low Rider Rating
How the Rating Is Displayed
In the driver app, a rider's rating appears as a numeric value, such as 4.8 or 3.2, before the driver taps to accept. Uber does not display the exact breakdown of how many 5-star or 1-star ratings the rider has given. The interface shows the score next to the rider's name and profile image, allowing drivers to gauge overall satisfaction quickly. This design keeps the focus on the aggregate score rather than individual trip details.
Impact on Trip Matching
Uber's matching algorithm uses the rider's rating to influence which drivers are shown a trip request. Drivers with higher acceptance thresholds may skip riders with very low scores, which can increase wait times for those riders. Uber has not publicly disclosed the exact threshold at which a rider rating affects matching, but internal driver forums suggest that scores below 4.6 can reduce request volume. The company states that the goal is to encourage respectful interactions between riders and drivers.
Can Riders See Uber Driver Ratings
Rider-Facing Driver Information
Riders can see a driver's average rating in the Uber app before and during a trip. The rating is displayed as a star score and a number, such as 4.9, and is visible on the trip confirmation screen and the in-trip map view. Uber also shows the driver's first name, vehicle make and model, license plate, and a profile photo. This transparency helps riders feel more comfortable and informed about their driver before the trip starts.
Driver Rating Visibility and Feedback
Uber allows riders to leave written feedback after a trip, which drivers can read in their app. However, riders cannot see the specific comments other riders have left about a driver, only the driver's overall star rating. Uber uses both the star rating and the written feedback to monitor driver performance and enforce community guidelines. The company periodically updates its rating policies, and recent updates have focused on improving the fairness and clarity of the feedback system. For more information on Uber's policies, see the Uber Business Terms page here.